Shipping and Delivery

Shipping and Delivery Policy – AM Travels

1. Service Scope

• AM Travels offers vehicle rental services for tours and group travel. As a service provider, our primary responsibility is to deliver the booked vehicle(s) to the designated location as per the agreed date, time, and itinerary.
• Since our services do not involve physical goods, the term “shipping” applies to the on-time delivery of the vehicle to the customer.

2. Delivery of Vehicles

• On-Time Arrival:
  • AM Travels ensures that the booked vehicle, along with a professional driver, arrives at the pickup point 30 minutes prior to the scheduled departure time to avoid any delays.
• Designated Pickup Points:
  • The vehicle will be delivered to the location specified by the customer during booking. If there are changes to the pickup location, the customer must inform AM Travels at least 24 hours before the journey.
  • Any changes to the pickup location within 24 hours may incur additional charges depending on the distance from the originally agreed location.
• Delays Due to Unforeseen Circumstances:
  • In rare cases where the vehicle is delayed due to traffic, weather conditions, or other unforeseen circumstances, AM Travels will immediately notify the customer of the delay.
  • If the delay exceeds 60 minutes, the customer will have the option to either wait for the vehicle or cancel the booking with a full refund.

3. Service Area

• Local Deliveries:
  • AM Travels primarily serves Hyderabad and surrounding regions. Vehicle delivery is free of charge within the city limits.
• Outstation Deliveries:
  • For trips originating from locations outside Hyderabad, an additional fee may apply depending on the distance and the location. The delivery charges, if any, will be communicated to the customer at the time of booking.

4. Vehicle Condition and Inspection

• Pre-Delivery Inspection:
  • Every vehicle undergoes a thorough inspection before delivery to ensure it is in optimal condition for the trip. This includes checking the fuel level, cleanliness, mechanical soundness, and the availability of essential amenities like air conditioning.
• Customer Inspection:
  • Upon delivery, customers are encouraged to inspect the vehicle to confirm it meets the agreed specifications (seating capacity, amenities, etc.).
  • If the vehicle does not match the booking details, customers must notify AM Travels immediately. In such cases, we will make alternative arrangements or offer a full refund if a suitable replacement cannot be provided.

5. Failure to Deliver

• Cancellation Due to Non-Delivery:
  • In the unlikely event that AM Travels fails to deliver the booked vehicle, the customer will be entitled to a full refund of any payments made.
• Compensation for Late Delivery:
  • If the vehicle arrives more than 2 hours later than the scheduled time due to factors within our control, AM Travels will offer compensation in the form of a discount on the current booking or a discount on future bookings.
• Alternative Arrangements:
  • In case of vehicle breakdown or sudden unavailability, AM Travels will make all reasonable efforts to provide an alternative vehicle of similar capacity and comfort. If no such vehicle is available, the customer can choose between rescheduling the trip or receiving a full refund.

6. Customer Responsibilities

• Accurate Information:
  • Customers are responsible for providing accurate details regarding pickup locations, preferred timings, and other relevant information during the booking process.
• Accessibility of Pickup Location:
  • Customers must ensure that the pickup location is accessible for the vehicle type booked. If the location is not suitable for the vehicle’s size (e.g., narrow roads, restrictions), AM Travels will attempt to find an alternative nearby pickup point.

7. Modifications to Delivery Time or Location

• Changes to Pickup Time:
  • Customers can modify the pickup time up to 12 hours before the scheduled journey. Any modifications made within 12 hours may incur an additional fee, depending on the driver’s availability and vehicle schedule.
• Changes to Pickup Location:
  • AM Travels allows changes to the pickup location if informed at least 24 hours in advance. Short-notice changes (less than 24 hours) may result in additional charges, subject to the distance from the original location.

8. Non-Attendance by Customer

• No-Show by the Customer:
  • If the customer is not present at the designated pickup point at the agreed time and has not informed AM Travels of any delay, the booking will be considered a no-show. The vehicle will wait for a maximum of 60 minutes. After this time, the booking will be cancelled, and the full payment will be forfeited.
• Late Arrival by Customer:
  • If the customer arrives late for the trip without prior notice, AM Travels may not extend the trip duration to compensate for the lost time. Additional charges may apply if the trip extends beyond the agreed time frame.

9. Service Guarantee

• AM Travels is committed to ensuring prompt and reliable service. Our fleet of well-maintained Tempo Travellers and Mini Buses, combined with trained drivers, guarantees that customers will receive the best-in-class travel experience. Should any issues arise, we are dedicated to resolving them quickly and fairly.

By booking with AM Travels, customers agree to the above shipping and delivery terms. For any queries or concerns related to vehicle delivery, please contact our customer support team.